Contact Us

Have a question about your Pokemon card order, a specific set, or our trade-in scheme? Our team is here to help.

Email us and we will get back to you as soon as possible.

What to Include in Your Email

To help us answer your query as quickly as possible, please include:

  • Your order number, if you are contacting us about an existing order.
  • The marketplace you ordered from (our own store, Amazon, The Range, Debenhams, Tesco, Temu, or TikTok Shop).
  • A clear description of your question or issue, including any relevant photos if your query is about a product.
  • Your trade-in acceptance code, if your query relates to a trade-in.

Common Reasons to Get in Touch

Order and delivery queries Tracking updates, dispatch times, or questions about your Pokemon card order.
Returns Cancelling a change-of-mind purchase within 14 days after the day of delivery, or getting help with faulty, damaged or incorrect items. See our Refund & Returns Policy for return postage, product condition and refund details.
Trade-ins Applying for a trade-in, requesting a custom quote, or checking the status of cards you have posted to us.
Product questions Set details, stock availability, or questions about Japanese, Korean, Chinese, or English Pokemon TCG products.

Find Us on Other Marketplaces

You can also reach us through the marketplace you purchased from:

  • Amazon
  • The Range
  • Debenhams
  • Tesco
  • Temu
  • TikTok Shop

For the fastest response on trade-ins, you can also message us directly on Instagram.