Shipping and Returns Page
Delivery and Returns
Everything you need to know about how we ship your order and how returns work.
Delivery Information
All UK orders are shipped with free tracked delivery, no minimum spend required.
We aim to dispatch orders placed before 2pm on the same working day.
Our 2pm cut-off uses UK local time. Working days are Monday to Friday, excluding UK bank holidays. Orders placed after 2pm, at weekends or on bank holidays are normally processed on the next working day. Same-day dispatch is an aim, not a guarantee; busy periods, product launches and pre-orders can affect dispatch times.
Estimated delivery: 1–3 working days after dispatch. This estimate starts when your parcel is dispatched, not when you place your order, and is not a guaranteed delivery date. Remote and island destinations or postal disruption may take longer.
We email your tracking details when your order is dispatched. Read our Shipping Policy for full delivery information.
Change-of-Mind Returns
You may cancel your online purchase without giving a reason until 14 days after the day you receive your goods. If items from one order arrive separately, this period ends 14 days after the day the last item arrives. Tell us before the deadline, then send the goods back without undue delay and within 14 days after telling us you are cancelling.
For a change-of-mind return, you pay the direct cost of return postage. We recommend a suitable tracked service and keeping proof of postage.
Opening a product does not automatically remove your statutory right to cancel, and opening one item does not invalidate a return of other items in your order. You may inspect goods as you reasonably would in a shop. If handling goes beyond what is necessary to establish their nature, characteristics and functioning and reduces their value, we may deduct that actual loss in value from your refund, up to the price of the affected goods, where the law permits. Breaking factory seals or opening booster packs may substantially reduce their value. Each deduction is assessed individually and explained; there is no fixed restocking fee.
Please return all included contents and accessories, with original packaging where possible. Missing packaging does not automatically remove cancellation rights.
Faulty, Damaged or Incorrect Goods
Your rights where goods are faulty, damaged on arrival, incorrect or not as described are separate from change-of-mind cancellation. TCYM covers reasonable return costs where we are legally responsible. Contact us so we can arrange an appropriate return method.
Refunds
Any lawful deduction for reduced value will be explained. Refunds use your original payment method unless you expressly agree otherwise, with no refund fee. We do not deduct the cost of the free outward delivery.
How to Cancel or Start a Return
Email cs@thatyellowmouse.uk. Including your order number helps us identify your purchase.
Please contact us for the appropriate warehouse returns address and instructions; we will provide these promptly. This does not make your statutory rights subject to approval.
Read our full Refund & Returns Policy and optional cancellation form for complete details. Nothing on this page limits your statutory consumer rights.