FAQs

Pokemon Card FAQs

Answers to the most common questions UK, Japanese, Korean, and Chinese Pokemon card collectors ask, from buying and selling sealed product to spotting fakes, understanding rarity, and trading in your cards with TCYM.

Buying & Selling Pokemon Cards

Where can I buy Pokemon cards in the UK?

You can buy sealed Pokemon cards from TCYM on our own store, as well as on Amazon, The Range, Debenhams, Tesco, Temu, and TikTok Shop. We stock sealed booster boxes, booster bundles, Elite Trainer Boxes, and themed sets sourced from Japan, Korea, China, and the English market, with tracked UK delivery on every order.

Where can I sell Pokemon cards?

TCYM runs a trade-in scheme where you can exchange 100 Pokemon cards (excluding energy, trainer, and code cards) for a sealed pack or art rare card. We also accept other sealed products and single cards for a custom quote. See our Trade-In page for the full process.

Where can I buy Pokemon cards near me?

TCYM ships across the whole of the UK with free tracked delivery, so you do not need a local card shop nearby. Orders under £100 use Royal Mail Tracked 48; orders of £100 and over use Royal Mail Tracked 24, at no extra cost. We aim to dispatch orders placed before 2pm on the same working day. Estimated delivery is 1–3 working days after dispatch; this is not guaranteed.

What is the best way to buy sealed Pokemon booster boxes?

Buy from a seller who stocks sealed, quality-checked stock and ships with tracking, so you can confirm your box has not been opened or tampered with in transit. TCYM quality checks every sealed product before dispatch and ships all orders tracked.

Value & Rarity

What is the most expensive Pokemon card?

The most expensive Pokemon cards are typically rare promotional prints, such as early Illustrator promo cards and low-population graded cards from the game's first sets, which have sold at auction for six and seven-figure sums. Value depends heavily on condition, grading, and print rarity.

What is the rarest Pokemon card?

Rarity is usually determined by how limited the print run was, whether the card was a tournament prize or promotional giveaway, and how few copies survive in top condition today. Rarer cards tend to come from early sets, special promotions, and Japanese exclusive releases.

How much are my Pokemon cards worth?

Card value depends on the set, card rarity, condition, and current collector demand. Checking recent sold listings for the exact card and set is the most reliable way to estimate current value, since prices can move quickly with new set releases and market trends.

How many Pokemon cards are there in total?

There are tens of thousands of individual Pokemon trading cards across all sets and languages released since the game launched in 1996, with new sets added every year in Japanese, English, Korean, and Chinese.

Spotting Fakes & Checking Products

How can I tell if a Pokemon card is fake?

Common signs include incorrect card stock thickness, colours that look too bright or too dull compared to an official print, missing or incorrect holographic patterns, and text or spacing that does not match the official layout for that set. Comparing a card side by side with a verified reference copy of the same print is the most reliable check.

How does TCYM make sure sealed products are not tampered with?

Every sealed product we sell is quality checked before it leaves our warehouse, and we ship in tamper-evident packaging so you can see the condition of the seal on arrival. For change-of-mind returns, please preserve the original condition of the product. Opening packs or damaging seals can reduce their value and may result in a deduction from your refund. This does not affect your rights if an item is faulty, damaged or not as described. See our Refund Policy for full details.

Is it safe to buy sealed Pokemon booster boxes online?

Buying sealed product online is safe when you buy from a seller who quality checks stock before dispatch and ships with tracking, so you have a clear record of the product's condition from warehouse to your door.

Playing & Grading Pokemon Cards

How do you play the Pokemon Trading Card Game?

Players build a 60-card deck and take turns playing Pokemon, energy, and trainer cards to battle their opponent's Pokemon, aiming to knock out the required number of Pokemon or run their opponent out of cards to win. Full rulebooks are included with every Elite Trainer Box and starter deck.

How do I get my Pokemon cards graded?

Grading services assess a card's centering, corners, edges, and surface condition, then assign a numerical grade and seal the card in a protective case. Costs and turnaround times vary by grading company and the service tier you choose.

What is an Elite Trainer Box?

An Elite Trainer Box is a sealed set that typically includes several booster packs, card sleeves, dice, damage counters, and other playing accessories, making it a popular option for both new and experienced collectors.

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Need More Help?

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Orders & Payments

1. How can I check my order status?

Log into your account and go to “Order History” to view the status.

2. Can I modify my order?

Once an order is submitted, it cannot be directly changed. Please contact customer support for assistance.

3. What payment methods are accepted?

We accept major credit and debit cards, plus the payment options displayed at checkout. Available accelerated checkout and instalment options can vary by device and eligibility. PayPal is not currently available.

4. Will I receive a confirmation email after payment?

Yes, you will receive an order confirmation email once payment is successful.

5. Is my payment information secure?

We use encryption technology to keep your payment details safe.

Shipping

1. How long does it take to ship my order?

We aim to dispatch orders placed before 2pm on the same working day. The cut-off uses UK local time. Working days are Monday to Friday, excluding UK bank holidays. Orders placed after 2pm, at weekends or on bank holidays are normally processed on the next working day. Estimated delivery is 1–3 working days after dispatch, not after ordering. Dispatch and delivery times are estimates, not guarantees; pre-orders, busy periods and postal disruption may take longer. See our Shipping Policy for full details.

2. How can I track my shipment?

You will receive a tracking number via email once your order is shipped.

3. Do you offer international shipping?

Our delivery area is the United Kingdom, including Northern Ireland and the Scottish Highlands and Islands, plus the Isle of Man and Channel Islands, as set out in our Shipping Policy. We do not currently offer delivery to other international destinations. If your address is not available at checkout, please contact cs@thatyellowmouse.uk before ordering.

4. What are the shipping costs?

Shipping is free on all orders placed through the TCYM website, with no minimum spend. We use tracked Royal Mail delivery and email your tracking details when your order is dispatched.

5. Can I change my shipping address?

Email cs@thatyellowmouse.uk as soon as possible with your order number and the correct delivery address. We will try to amend it before dispatch, but cannot guarantee changes once your order has been processed.

Returns

1. What is your return policy?

For a change of mind, you can cancel without giving a reason from the time you order until 14 days after the day you receive the goods. If one order arrives separately, this runs from receipt of the last item. Tell us you are cancelling, then send the goods back within a further 14 days. You pay the direct return postage costs. Opening a product or missing original packaging does not automatically remove your right to cancel, but we may deduct actual loss in value caused by handling beyond reasonable shop inspection where legally permitted. We cover reasonable return costs for faulty, damaged, incorrect or misdescribed goods where we are legally responsible. See our Refund & Returns Policy for full details.

2. How do I initiate a return?

Email cs@thatyellowmouse.uk with a clear statement that you wish to cancel, your name and order number. You can also write to our correspondence address or use the optional cancellation form in our Refund & Returns Policy. You do not need to give a reason for a change-of-mind cancellation or obtain our approval. Please contact us for the appropriate warehouse returns address; we will provide it promptly. If an item is faulty, damaged or incorrect, describe the problem so we can help. Photos may help us investigate but are not a condition of exercising your statutory rights.

3. Will I get a full refund?

For a statutory change-of-mind cancellation, we refund the price paid for the returned goods, less any lawful deduction for actual loss in value caused by excessive handling. We explain any deduction and do not charge a fixed restocking fee. Shipping is free, so there is no original delivery charge to refund and we do not deduct our outward delivery costs. We aim to process refunds within five working days of receiving the goods, and always without undue delay and no later than 14 days after receiving them back or, if earlier, receiving evidence that you sent them back. If we offer to collect, the deadline is 14 days after you notify us of cancellation. Refunds use the original payment method unless you expressly agree otherwise. Your rights for faulty or misdescribed goods are separate; see our Refund & Returns Policy.